Privacy Policy luckin — Protecting Your Data
Your privacy is our priority. This page clearly explains how luckin collects, uses, stores, and protects the personal data of Malaysian users on our platform.
Effective Date: This Privacy Policy is effective from 1 January 2026 and applies to all users of the luckin platform at luckin.bet. By using our platform, you agree to the collection and use of information as described in this document.
Information We Collect
Luckin collects various types of personal information when you register and use our platform. This information is collected directly from you or automatically as you use our services.
Account Information
During registration, we collect your full name, email address, phone number, date of birth, and identification details required for age verification and account authentication. This information is used solely for account management and platform compliance purposes.
Device & Browser Information
The luckin platform automatically records technical information when you access our services, including IP address, device type, operating system, browser type and version, screen resolution, pages visited, and session duration. This information is used to optimise the user experience and detect potential security threats.
Payment Information
To process deposits and withdrawals in Malaysian Ringgit (RM / MYR), we collect information related to your chosen payment method — whether FPX or Touch 'n Go eWallet. We do not store credit or debit card information directly; all transactions are processed through licensed and secure payment providers.
Platform Usage Data
We record your gaming activity history, transaction logs, game preferences, and platform usage patterns. This data helps us improve our services, detect unusual activity, and deliver better customer support.
How We Use Your Information
All data collected by luckin is used for legitimate and limited purposes only. We do not use your data for anything beyond what is stated below:
- Account management — to verify your identity, process registration, and manage logins securely.
- Transaction processing — to ensure MYR deposits and withdrawals are processed correctly and on time.
- Platform security — to detect and prevent fraud, unauthorised access, and suspicious activity.
- Service improvements — to analyse usage patterns and improve the interface, performance, and overall user experience.
- Legal compliance — to meet legal and regulatory obligations applicable in Malaysia.
- Customer support — helps us resolve technical issues and account enquiries faster and more accurately.
Luckin will not sell, rent, or use your personal data for third-party marketing purposes without your explicit consent.
Cookies & Browser Activity Tracking
The luckin platform uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small data files stored on your device by your web browser.
The cookies we use fall into several categories:
- Session cookies — required to keep you logged in during an active session. These cookies are automatically deleted when you close your browser.
- Preference cookies — saves your preferences such as interface language and display size to ensure a consistent experience on your next visit.
- Analytics cookies — helps us understand how users interact with the platform so we can continuously improve our services.
- Security cookies — used to detect and prevent fraudulent activity and protect the integrity of your login session.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the luckin platform.
Data Storage, Security & Sharing
Storage & Retention Period
Your personal data is stored on secure servers. luckin retains account information for as long as your account remains active. Following account closure, data will be retained for the period required by Malaysian law or internal audit requirements, then securely deleted.
Data Security
We implement multiple layers of security protection, including SSL encryption for all communications between your device and luckin's servers, strict internal access controls, and continuous monitoring to detect any unusual activity. While we take all reasonable precautions, no online system can guarantee absolute security — and we encourage you to keep your account password secure as well.
Third-Party Sharing
Luckin does not sell or share users' personal data with third parties for marketing purposes. However, we may share necessary information with:
- Licensed payment service providers for processing MYR transactions.
- Third-party game providers operating within the platform, to the extent required for those services.
- Government authorities or law enforcement bodies when required under Malaysian law.
All third parties working with luckin are required to uphold data security standards equivalent to those set out in this privacy policy.
Your Rights as a User & How to Contact Us
As a luckin platform user, you have clear rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:
You may request a copy of the personal data we hold about you at any time.
If any of your information is inaccurate or out of date, you may request a correction through your account or via customer support.
You may request the deletion of your personal data after your account is closed, subject to applicable legal requirements.
Privacy Policy Updates
Luckin reserves the right to update this Privacy Policy at any time. Any significant changes will be communicated via an in-platform notice. Continued use of the platform after changes are published constitutes your acceptance of the updated policy. We encourage you to review this page periodically.
Contact Us
For any privacy or data protection enquiries, requests, or complaints, please contact the luckin support team via the in-platform help channel or by email at: [email protected]. We are committed to responding to all privacy-related enquiries within a reasonable timeframe.
Related Documents: Please also refer to Terms & Conditions platform usage and pages Responsible Gaming us. For general enquiries, visit FAQ.
Your Data is Safe, Your Experience is Assured
Luckin puts the data security of every Malaysian user first. Sign up with confidence and enjoy an entertainment platform that protects your privacy at every step.